TO: ALL MEMBERS OF THE UWI COMMUNITY

Mona Information Technology Services (MITS)

Online Service Delivery

Owing to the surge in COVID-19 cases, the Mona Information Technology Service (MITS) wishes to advise the campus community of the suspension of walk-in services, this is effective as of March 9, 2021 to March 22, 2021. The decision is consistent with the Campus’ COVID-19 protocols.

The User Support Services Team will serve the Campus’ stakeholders via the following communication channels:

WhatsApp Service Numbers

(876) 499-2291 & (876) 869-9775

Email - helpdesk@uwimona.edu.jm - For remote software installation requests please submit emails to uss.softwarerequest@uwimona.edu.jm and for Mona Messaging requests, please direct this category of requests to announcements@uwimona.edu.jm.

For Live Online Chat Support service or to submit a request/ticket, please use the following url - https://support.mona.uwi.edu/

We implore you all to observe the COVID-19 protocols.

MITS, making the customer experience our priority.

Office of the Campus CIO

Mona Information Technology Services (MITS)

The University of the West Indies

Mona Campus